Every service call finished, not forgotten
Keep every service call, technician assignment, visit and customer history in one place. Buddie gets the job ready for your team, and WhatsApp updates are there when you want them.
- No WhatsApp needed to start
- Your technician gets the full history
- The next service is set automatically
With Buddie
How one enquiry goes
A customer reports a problem
Buddie pulls up their purifier and history
Your team sends someone and closes the visit
Service requests scattered across phones and chats are how dealers lose customers.
A customer messages about a noisy filter. It gets seen, then buried. The visit is never booked, or it’s booked but the technician shows up with no history. Small misses like these are why customers don’t renew.
LeadBuddie keeps the complaint, the customer’s history, who is going and what happened, all in one place — so the visit gets done and the next service is already set.
How it works
Service operations, all in one place
Routine questions answered
Buddie handles “when is my service due” and “what does a filter change cost” from the answers you gave it.
Visit requests, complete
Preferred date, time, address and what is wrong — collected before it reaches your team.
Full service history
Installed model, install date, AMC, past visits and notes — all on one customer drawer.
Complaints reach a person
An upset customer is flagged for your team and automatic replies stop. No bot argues with them.
Team assignment & roles
Assign visits and chats so any technician or staff member can pick up with full context.
What to do today
Open the dashboard and see exactly which follow-up or pending visit needs you today.
From service request to satisfied, renewing customer
- 1
The call comes in
From a WhatsApp message or your own team, attached to the right customer straight away.
- 2
You see the full picture
The unit you installed, the last visit and what they are complaining about — on one screen.
- 3
Send someone and close it
Your office picks the technician, sorts out anything odd and records what was done.
- 4
The next service is set
Counted from the visit you actually did, so the date is one your team can trust.
Designed for a safe handover
Buddie prepares the request. Your team makes the final business decision.
Prices, availability, confirmations and exceptions stay inside the rules you configure. See the full journey →
Frequently asked questions
It is software that keeps every service call, visit, complaint and callback in one place, along with the customer’s full history. With LeadBuddie you can also send updates on WhatsApp once your business number is connected.
When a customer messages about a leak, a noise or a unit that has stopped working, Buddie recognises it as a complaint, stops replying automatically and puts it in front of your team straight away. Complaints are never left to a bot.
Buddie collects the details — what is wrong, when suits them, the address. Your team checks who is free and confirms the visit. The whole conversation stays attached to the customer.
Yes. Every customer’s record shows their installed model, warranty, AMC plan, past service visits, and notes, giving your office team and on-field technicians complete context.
LeadBuddie has a limited Free plan. Paid agent plans are listed on the pricing page, and every new signup receives a 30-day Growth trial with no card required.
Make every service visit organised
Start with your customers and service records. Turn on WhatsApp reminders whenever you are ready.