LeadBuddie helps move WhatsApp enquiries to the right next step: an answer grounded in your business, a qualified lead, a quote or booking request, or a clean handover to your team.
Built for owners whose business already happens on WhatsApp.
Travel · Services · Wellness · Retail · Education
While you run the business, Buddie understands the enquiry, collects only the useful details and prepares the next step for your team.
9:47 AM · New enquiry
You’re already helping another customer
Most customers in India would rather send a WhatsApp voice note than type. Buddie understands what they said, replies with a natural voice note in their language, and turns the conversation into a complete request for your team.
Hear it in
Your business
AC service · Chennai
Buddie heard · Tamil
வீட்டு AC சரியா கூல் ஆகல. நாளைக்கு காலையில யாராவது வந்து பார்க்க முடியுமா? அண்ணா நகர்.
“The AC at home isn’t cooling. Can someone come and check tomorrow morning? Anna Nagar.”
கண்டிப்பா. நாளை காலை சர்வீஸ் விசிட்டுக்கு ரிக்வெஸ்ட் போடறேன் — நேரத்தை எங்க டீம் உறுதி பண்ணுவாங்க.
“Sure. I’m raising a service-visit request for tomorrow morning — our team will confirm the time.”
Service visit request
From voiceIllustrative conversation · your team confirms the final booking or price
Buddie transcribes customer voice notes, checks the language, and answers the question inside them — no typing needed on either side.
When a customer speaks, Buddie can answer with a short voice note in English, Hindi, Tamil or Malayalam — the same checked answer it wrote, read aloud.
Dates, areas, people and needs spoken in a voice note land as structured fields on a request your team can act on.
SmartDefault
A short voice reply when the customer spoke or asked for voice.
Customer asks
Only when they tap 🔊 Explain by voice or ask for it.
Off
Buddie still understands voice notes and replies in text.
Buddie never reads out menus, links or hand-overs, and every spoken reply says exactly what the written answer says—nothing more.
No settings maze. Tell Buddie what you sell, what it should ask, what it must never promise and when a team member should take over. It proposes the change before it goes live.
“Warranty is two years now. Never promise same-day delivery.”
Update delivery rules
One easy detail? It asks in chat. A small choice? It sends buttons. Several booking or quote details? It sends a WhatsApp form. When the job is done, Buddie stops.
Thamara Wellness
Book a massage
Ready for your team
Appointment request received
Customer, service, date and time—already organised.
Buddie does not force every customer into the same chatbot flow. It understands what they want, completes the smallest useful action and gives your team something ready to use.
Travel & tour businesses
Travel agencies · Tour operators · Visa services
“Bali for four people in December.”
Answers package questions and collects travel dates, departure city and travellers.
A complete request ready to price—not a chat transcript.
Appointment businesses
Wellness · Salons · Clinics · Consultants
“Can I book a deep-tissue massage tomorrow evening?”
Recommends the relevant service and collects the date, time and customer details.
A validated appointment request ready to confirm.
Retail & product businesses
Footwear · Fashion · Furniture · Local stores
“I need brown leather shoes in size 9.”
Uses the configured catalogue, collects size and preference, and does not invent stock or price.
A product enquiry ready for an order, callback or store visit.
Home & field-service businesses
Water treatment · AC service · Interiors · Repairs
“I need a water purifier for my home.”
Understands the requirement, collects location and visit preference, then stops at the right moment.
A site inspection or quote request with the useful context attached.
Your business is different?
Show us how a lead becomes revenue. We’ll show you what Buddie can automate.
Your team sees the full context, ownership and next action—not an unread-message pile.
Turn conversations into structured work your team can confirm and complete.
Buddie understands customer voice notes and, on Growth and Scale, can reply with a natural voice note.
When judgment is needed, Buddie brings in your team with the context already collected.
Connect your business number, teach Buddie in plain language, test the journey, and choose when it can reply automatically.
How setup, business knowledge, automatic replies, requests and human handover work.
LeadBuddie connects through Meta’s WhatsApp Business Platform. It does not depend on personal-WhatsApp QR scraping. Your business is still responsible for consent, templates and WhatsApp policy compliance.
Yes, when Auto mode is enabled and the message is eligible. Buddie works within the business knowledge and rules you approve, can collect the required details, and can hand the conversation to your team. Plan limits and WhatsApp messaging rules still apply.
You can configure requests for callbacks, demos, site visits, appointments, consultations, trials and service visits. Buddie collects the details and creates the request; your team confirms availability and the final appointment when required.
On Growth and Scale, the Product Awareness Agent uses your configured catalogue, keywords and ad mappings. When a match is uncertain, it can ask a clarifying question or bring in your team instead of selecting a product blindly.
Eligible plans let you attach approved images, videos, documents and links to catalogue items. Buddie can share the relevant configured asset when the product is matched and the message can be sent under your settings and WhatsApp rules.
Yes. Buddie transcribes WhatsApp voice notes, checks the language, and answers what the customer asked. Details spoken in the voice note, such as dates, area or number of people, are captured on the request. Transcription quality can vary with the recording.
Yes, on Growth and Scale. When a customer speaks or asks for voice, Buddie can send a short, natural voice note in English, Hindi, Tamil or Malayalam alongside its written answer. You choose Smart, Customer asks or Off, and menus, links and hand-overs always stay in text.
Buddie can match commonly used Indian languages and scripts, and inbox translation is available where supported. Language detection and translation quality can vary, so important business commitments should still be reviewed.
Teach it by text or voice: explain your business, what you sell, prices and restrictions, what details a quote or booking request needs, and when your team should take over. Buddie shows proposed changes for review before you save them.
No. Everything happens inside the normal WhatsApp app your customers already have — chats, tap-to-fill booking forms, voice notes, all of it. No app to download, no account to create.
It can say that the information needs to be checked, collect any useful context, and bring in your team. Approved knowledge and pricing guardrails are designed to reduce unsupported answers, and you can review the conversation history.
No. LeadBuddie helps you manage enquiries that come through your connected channels. It is not a lead marketplace.
No. Old chat history is not imported. Supported new conversations appear after your WhatsApp Business number is connected.
Yes, within your plan’s seat limit. Teammates can share the inbox, assign conversations, add notes and track the next step.
Starter understands customer voice notes. Growth adds 60 minutes of Buddie voice replies a month with Buddie’s default voice. Scale includes 200 minutes a month and lets you choose from four voices. Understanding voice notes and speaking replies use separate allowances.
Every new signup receives the Growth plan for 30 days with no card required. When the trial ends, you can choose a paid plan or continue on the Free plan. The Free plan does not include a WhatsApp connection or Buddie.