Your customers talk. Buddie talks back—and writes it up.
Most customers in India would rather send a WhatsApp voice note than type. Buddie understands what they said, replies with a natural voice note in their language, and turns the conversation into a complete request for your team.
Hear it in
Your business
AC service · Chennai
Buddie heard · Tamil
வீட்டு AC சரியா கூல் ஆகல. நாளைக்கு காலையில யாராவது வந்து பார்க்க முடியுமா? அண்ணா நகர்.
“The AC at home isn’t cooling. Can someone come and check tomorrow morning? Anna Nagar.”
கண்டிப்பா. நாளை காலை சர்வீஸ் விசிட்டுக்கு ரிக்வெஸ்ட் போடறேன் — நேரத்தை எங்க டீம் உறுதி பண்ணுவாங்க.
“Sure. I’m raising a service-visit request for tomorrow morning — our team will confirm the time.”
Service visit request
From voice- Issue
- AC not cooling
- Area
- Anna Nagar
- Preferred
- Tomorrow, morning
- Language
- Tamil
Illustrative conversation · your team confirms the final booking or price
Voice notes, understood
Buddie transcribes customer voice notes, checks the language, and answers the question inside them — no typing needed on either side.
Replies in a natural voice
When a customer speaks, Buddie can answer with a short voice note in English, Hindi, Tamil or Malayalam — the same checked answer it wrote, read aloud.
Voice becomes a request
Dates, areas, people and needs spoken in a voice note land as structured fields on a request your team can act on.
SmartDefault
A short voice reply when the customer spoke or asked for voice.
Customer asks
Only when they tap 🔊 Explain by voice or ask for it.
Off
Buddie still understands voice notes and replies in text.
Buddie never reads out menus, links or hand-overs, and every spoken reply says exactly what the written answer says—nothing more.
- StarterUnderstands customer voice notes
- Growth+ Voice replies · 60 min/month · Buddie’s default voice
- Scale200 min/month · choose a voiceAshaArunMayaKiran
How it works
From voice note to a request your team can act on.
- 1
A customer sends a voice note
In the language they are comfortable with — no need to type out dates, addresses or what they need.
- 2
Buddie listens and understands
The voice note is transcribed, the language is checked, and Buddie answers from the business knowledge you approved.
- 3
Buddie replies—in voice when it helps
A short, natural voice note alongside the written answer. Menus, links and hand-overs always stay in text.
- 4
Your team gets a complete request
Details spoken in the conversation become structured fields on a lead, quote or booking request, ready to act on.
Who it’s for
Built for customers who would rather talk than type.
A voice note left unheard until evening is a lead gone cold. Buddie answers it while you’re busy, in a voice that sounds like a helpful person—not a phone menu.
- Home services and repairs where customers describe the problem out loud
- Travel businesses taking trip enquiries from families
- Clinics, wellness and fitness studios booking trials and visits
- Retail and showrooms answering product and price questions
- Any business whose customers prefer speaking to typing
Buddie Voice questions
Buddie Voice lets LeadBuddie’s AI employee understand WhatsApp voice notes from your customers, reply with a natural voice note when it helps, and turn what was said into a structured lead or request for your team.
Voice replies are available in English, Hindi, Tamil and Malayalam. Buddie can understand voice notes in more Indian languages; when a spoken reply is not available for a language, it answers in text.
No. In Smart mode Buddie speaks only after the customer sends a voice note or asks for voice. In Customer asks mode it speaks only when the customer taps Explain by voice or asks. You can also turn voice replies off. Menus, links and hand-overs are always sent as text.
No. The voice note reads out the same checked answer Buddie wrote. It does not add prices, promises or offers that are not in the written reply.
No. Voice notes are sent and played inside the normal WhatsApp app your customers already use.
Starter understands customer voice notes. Growth adds 60 minutes of voice replies a month with Buddie’s default voice. Scale includes 200 minutes a month and a choice of four voices: Asha, Arun, Maya and Kiran.
Buddie works within the business knowledge and rules you approve. For bookings and quotes it collects the details and creates the request; your team confirms availability and final prices where required.
Related: AI employee for WhatsApp · All features